Technical Services

You might be questioning how you support an increasingly complex ICT network within your establishment. No doubt you'll be feeling the impact of the current austerity measures which have dictated reductions in budgets. Staff numbers are diminishing at establishment and Local Authority level. All staff are seeing their workloads increase.

Our technical services will give you the opportunity to reduce your outgoings and to gain better visibility of what you spend. We can help you do this through consolidation of existing contracts, sharing resources and greater efficiency in the way support is delivered. The net result is less money spent on ICT support and more money available to spend on teaching.

Consolidation of existing contracts: Like many establishments you may have support contracts with a number of different companies. We can consolidate them into a single contract, so that we become the single point of contact for all support-related issues, and you spend less time and money on administration.

Sharing resources: For smaller establishments, sharing resources can introduce considerable savings while improving overall levels of support. RM Education's national scale and local coverage provides a great way for you to do this.

Improved efficiency: By supplementing the skills and capacity of any existing ICT support staff in your establishment, you can make sure that more of their time is spent on in-class support rather than fire-fighting.

Whether you're looking to improve the delivery of your existing service or completely replace it, we have a broad range of services to suit your individual requirements for learning, teaching and administration.

The right level of service: Our services come with a range of support levels so you can choose how responsive you need the support to be. We already provide the full range of these services to thousands of educational establishments across the UK.

Remaining in control: Our contracts outline exactly where responsibilities lie. Where you want to carry on using your own staff to provide your ICT support, we can provide them with bespoke training.

A personal service: Our products enable us to design a service which is unique to you and which can evolve as your requirements change. We can make sure the same people visit you when needed so we get to know your establishment and your staff.

• Telephone and online support so that you can log problems and track where we've got to with fixing them and even find ways to fix some problems yourself if you want to
• remote support so that problems can be detected, diagnosed and detected securely across the Internet even outside the times that your establishment is open, and
• highly skilled senior engineers who can advise on, and deal with, more complex problems when required.

A national service, delivered locally: You benefit from our scale when we provide technical services to you.

Technical Services: