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Knowledge Base Support
Read Me First 
Please read these helpful tips before installing RM Math Framework Edition
RM Math Framework Edition (High School)
If you are an existing RM Math Framework customer and you have just purchased the High School content please click here to go to the page where you can download your corresponding region zip file. Please note that you must import the corresponding zip file in Kaleidos before importing the HS content. If you import the content first the resources will not be tagged to the state standards within Kaleidos.
Downloads
An error has prevented Kaleidos from being installed
When you receive this message it could be due to a couple of different things.
File and print sharing needs to be enabled
Need to be logged in with administrative rights
There is another sql program installed on the computer (In these cases un-installing the other application, installing Kaleidos, reinstalling other application has resolved the issue.)
Another reason you might get this error is if the default drive (C:) is changed for the Datastore (Database) installation drive to another drive. Currently the Microsoft SQL Server folder (the MSDE instance) MUST be placed on drive C
Installing the Kaleidos Database manually
If you are having trouble installing kaleidos there will be times when you will need to install it manually. To do this please use the information in this zip file.
Internet Explorer 7.0 and RM Math Framework Edition
When loading Kaleidos and you get a screen similar to this it means you have upgraded to IE 7.0. To fix this you must run this upgrade to your current Kaleidos version and install the Internet Explorer 7.0 fix. Please click here for installation instructions. Please note: you must install the Kaleidos 2.1 exe before using the IE 7 fix.
76000 76:path not found method launcher launch
This error is generally caused by the above IE 7.0 fix being installed before the 2.1 upgrade. To fix please follow these instructions:
1. Using regedit browse to HKLM\Software\Research Machines\Software\Kaleidos
2. Delete the key IE7hotfixinstalled by right clicking and selecting delete
3. Close regedit Download and install IE7 hotfix then re-test Kaleidos
For more support information regarding RM Math Framework (Kaleidos) issues please click here!
Install v2.1 using GPOs 
The zip folder contains the Kaleidos V2.1 GPO Tool and the instructions for use. When using this tool there can be no instances of Kaleidos loaded on your workstations. To use this tool you will need to be an administrator of your network and have access to the server. Click on the link and select either Open or Save As and save the file to a temporary folder on your server. You will need to unzip Kaleidos GPO Creation Tool.zip to create a folder which contains the following:
Kaleidos GPO Creation Tool, and all its files and folders.
Kaleidos GPO Tool user documentation - installation and usage instructions.
Renaming the Kaleidos Datastore (Ghosting or Imaging)
You will need this tool if you are ghosting or imaging Kaleidos Mobile Clients. The attached zip file contains a PDF with full instructions. If you are getting a 17 DBNETLIB error on a mobile client typically this tool will solve that problem because the computer name and the name in the kaleidos registry are different. If you are using IE 7.0 please use the 2.1 renaming tool as you would have upgraded your kaleidos to 2.1 to use Internet Explorer 7.
Synchronization Flag Tool 
Some users of Kaleidos have experienced an issue whereby the Synchronization flag is disabled resulting in school-based Kaleidos users being unable to synchronize. The attached Synchronization Flag Tool prevents the Synchronization flag from being disabled (the Tool includes a utility to reinstate the disable Synchronization function).
Utilizing the TI Programs and Resources 
The attached PDF file gives instructions for downloading the TI Connect software and how to download and utilize the TI programs and resources that are included within the RM Math Framework Edition curriculum.
TeamBoard support
For any issues that you may be having with your RM Easiteach TeamBoard interactive whiteboard or TeamBoard software please call (800) 263-2387 and ask for tech support or email support@teamboard.com
TeamBoard Drivers
Please click on the corresponding action bar that you are using to download the correct drivers for your board!
For the driver above please download the zip file to your computer (unzip) and run the setup by going to 1.0\installers\easiteach
For the driver above run or save your file to your desktop and run from there.
If you are using Vista please download and install this updated TeamBoard driver 
If you are using Vista with the first action bar above then save this file to your computer, unzip and copy to the C:\Program Files\Easiteach TeamBoard directory. But you must first download and install the Vista TeamBoard driver above. ![]()
Then in that same directory (C:\Program Files\Easiteach TeamBoard) rename the file EASI_T.tbm to EASI_T_old.tbm. Reboot and recalibrate. This will restore the functionality of the action bar.
RM Easiteach TeamBoard Drivers for Mac
In order to use this file you need to go http://www.stuffit.com/mac/expander to download Stuffit expander. This will open the mac.sit file.
For non-intel based mac computer please use this driver ![]()
For Intel based Mac's please use this driver. ![]()
TeamBoard Mac Quick Start Guide ![]()
Windows Vista
Windows Vista is now supported with RM Math Framework Edition.
RM Easiteach Support Resources
Error Codes Error 1305 - If you are getting this error the cd drive is having trouble reading the easiteach disc. Please copy the contents of the easiteach disc to a folder on your desktop then re-try the installation from there.
Using handsets in RM Easiteach
How to configure voting handsets and questions in RM Easiteach 3.3 or 3.4? ![]()
How to install eInstruction voting software? ![]()
Troubleshooting eInstruction voting handsets ![]()
How to install Turning Point ResponseCard IR voting handset drivers? ![]()
Troubleshooting Turning Point ResponseCard IR voting handset drivers? ![]()
For more support information regarding RM Easiteach please click here!
RM Easiteach Mac Secondary Content and Shockwave activities
Shockwave Player has not yet been ported to run natively on the new Intel-based Macintosh computers and currently only runs in Rosetta emulation mode. To install and use Shockwave Player on an Intel-based Macintosh, you will need to run the browser in Rosetta emulation mode. Follow the instructions below to launch your browser in Rosetta emulation mode.
Launching a Browser in Rosetta Emulation Mode
Applications like both Safari and Firefox default to running in native mode on the new Intel-based Macs and therefore you must follow a few simple steps to instead have then run in Rosetta emulation mode:
- Quit out of the browser.
- Go to your Applications folder and control-click on the browser application bundle.
- In the context menu that appears select Get Info.
- Under the General heading of the Info dialog select "Open using Rosetta".
- Close the Info dialog box.
- After completing the above steps the browser will now run in Rosetta emulation mode thus allowing you to install and use the Shockwave Player.
Installing the Shockwave Player
If you don't have the Shockwave Player installed, follow these steps in order to download, install and use the Shockwave Player:
- Relaunch your browser in Rosetta emulation mode.
- Go to the Shockwave Player Download Center and download the Shockwave Player installer.
- Quit out of the browser.
- Run the installer.
Windows Vista
RM Easiteach is now supported with Windows Vista. Please note that you need v3.4 of RM Easiteach to run on Vista.
RM Easiteach Secondary Content Packs
Please note that there are a couple of issues with these content packs.
Issue 1 Intel Macs and Shockwave files (MA Files)
The files which are triggering a browser error are caused by Shockwave. It works OK on PPC based Macs but will fail on Intel based Macs. This is because the Shockwave plugin has not been ported to run natively on Intel Macs. There is a work-around for this - run Safari or Firefox under Rosetta emulation. To achieve this, Safari must be quit, and have its properties (In Get Info) changed. Here is what you need to do:
- Quit out of the browser.
- Go to your Applications folder and control-click on the browser application bundle.
- In the context menu that appears select Get Info.
- Under the General heading of the Info dialog select "Open using Rosetta".
- Close the Info dialog box.
- After completing the above steps the browser will now run in Rosetta emulation mode thus allowing you to install and use the Shockwave Player.
Issue 2 Camtasia files not working on Firefox 1.5
There is a minimum requirement for Firefox v2, as some files do not open on Firefox1.5.
Adding resources into the Multimedia Bank
For example a $1 bill
Just browse to:
C:\Program Files\Research Machines\Easiteach\Multimedia\Money\American
Then copy and paste this graphic into the American folder and you will have a $1 bill in your Multimedia Bank.
Macintosh Compatible
Is RM Easiteach 3.3 Mac compatible? Yes, RM Easiteach is available (v1.2) and runs on Mac OS 10.3.9 or greater at this time.
RM Easiteach asking for a license key or says Demo in the background?
The RM Easiteach Installer cleverly installs 3 things in 1. First RM Easiteach; Second the license for RM Easiteach; and Third a pack of free lessons. If you get this message then there was a problem with the installation.
The quickest resolution is to go Start>Control Panel>Add or Remove programs, and remove RM Easiteach. Then put the CD back in and install all 3 elements. When you have clicked finish 4 times, start RM Easiteach from the 'e' icon on the desktop, then go File> Open>Starter pack and click on the links to see the lessons. Do this, then book some free online training and we will answer all your RM Easiteach queries.
RM Easiteach Mac
Handwriting recognition - support is provided via the Mac OS Ink facilities rather than the recognition software supplied with Windows. Handwriting recognition is only available when a Pen device such as a Whiteboard or graphics tablet is connected. If the Mac has never been connected to the whiteboard the Handwriting button will not be displayed. When it is displayed, and you are connected to a whiteboard, switching the button on will enable handwriting, such that drawing on the canvas will be taken as handwriting to be recognised. Switching it off will send all input direct to Easiteach. For more information on using Handwriting recognition on Macs see the Mac help guides.


